Erie Home

- Timeliness and efficiency: several customers reported on-time arrival and rapid work, with some jobs completed in one day; a few notes mentioned longer durations and logistical issues such as driveway blocking for two days.

- Professionalism and communication: many praise the crews as professional, courteous, and good at explaining progress; sales representatives and project managers were highlighted positively by some. A minority described unprofessional behavior (e.g., crews without company logos) or gaps in communication.

- Work quality and scope: most customers are satisfied with roof replacements and overall workmanship; some appreciate good results and sturdy installations. A few customers raised concerns about scope accuracy (e.g., claims about replacing all sheathing versus only some) and a mold issue in the attic not being addressed as expected.

- Cleanup and site safety: cleanup is frequently described as thorough, with tarps and quick debris removal; at least one report noted finding a nail on the sidewalk afterward.

- Logistics, pricing, and paperwork: several accounts mention smooth paperwork, payment processes, and discounts, with some customers comparing quotes and choosing the perceived best value.

- Customer sentiment and referrals: the majority express willingness to hire again or strongly recommend the company, though a minority recount negative experiences or concerns that impacted their satisfaction.