Elite Xteriors NC

Summary of customer experiences with Elite Xteriors/Elite Exteriors:

- Project types and scope: Most reviews concern deck rebuilds, screened porches, pergolas, and related exterior renovations. Several customers noted customization options and assistance with HOA approvals.

- Timeline and process details:
- Typical deck projects: around one month from the first consult to finished result; actual on-site construction of decks commonly reported as 3–5 days.
- One review claimed a deck rebuild was completed within 48 hours.
- Delays were reported due to permit issues, with weeks passing without updates; some customers received only vague notices about scheduling and completion timelines.

- Communication and coordination:
- Positive experiences highlight clear, frequent communication, proactive status updates, and accessibility by text or phone.
- Negative experiences cite gaps in communication: delays without updates, last-minute walk-throughs with little notice, unclear completion timelines, and uncommunicated issues (e.g., damaged backyard light, unconfirmed pergola installation).

- Quality of work and post-project issues:
- Generally, decks, screened porches, and porches were finished to the customers’ satisfaction, with several reviewers praising workmanship and aesthetics.
- Some concerns include an incorrect patio pattern, brush-stroke quality on patios, cracks forming after pergola installation, chipped areas, and incomplete or unclear cleanup.

- Accountability and follow-up:
- Several reviews praise responsiveness and willingness to address minor changes or issues.
- Other feedback notes a lack of follow-through or accountability for problems raised after completion.

- Notable personnel mentioned: Brooke (initial presentation), Meg, Bradley, Brian, Alfredo Jr., Chris, Juan Carlos, Adolpho, Mike, and others are frequently cited for professionalism, design input, and communication.

- Overall takeaway for potential customers:
- Elite Xteriors/Elite Exteriors appears capable of delivering high-quality deck and porch projects with strong design support and generally good communication.
- Potential buyers should seek clear, written timelines and permits status, confirm cleanup expectations, verify who will be on-site and their language needs if communication is a concern, and establish a plan for addressing any post-construction issues promptly.