Highlands Roofing

- Overall sentiment: The majority of reviews are positive, praising Highlands Roofing for professional service, quality workmanship, and thorough cleanup on roofing and related exterior work (including siding and gutters).

- Key strengths noted by customers:
- Project management and communication: Project managers such as Cole Eckles, Taylor Brady, Woody, and BJ were repeatedly described as communicative, responsive, honest, and attentive to details; customers appreciated updates at each stage and help coordinating insurance claims.
- Work quality and craftsmanship: Reports describe skilled, efficient crews; high-quality flashing, proper venting, and durable results (including decking replacement and Masonite siding work); several mentions of “fortified” or high-standard installations.
- Timeliness and efficiency: Jobs were completed quickly, with some turned around in a single day (7–8 hours) and others starting early (e.g., 7:00 AM) and finishing promptly.
- Property protection and cleanup: Consistent notes about protecting landscaping (tarps over plants/shrubs, covering porches), using magnets to collect nails, and thorough post-job cleanup and final walkthroughs.
- Specific outcomes and enhancements: Improvements such as extra roof vents for attic ventilation, installation of skylights, and in some cases upgrades or additional features beyond the initial scope; in many cases customers reported visually pleasing results (e.g., sapphire blue shingles).
- Insurance and warranty details: Several reviews cite assistance with insurance claims for hail damage and the availability of warranties, often noting a 10-year warranty.

- Notable practical details relevant to potential customers:
- Services cover roofing, siding (including replacing damaged siding/trim), gutters, and related work; some projects included replacements of decking and flashing.
- Many customers highlighted clean, respectful crews and careful site protection for plants, shrubs, and driveways.
- Some reviewers mentioned price competitiveness and “extras” included in the package; warranties frequently cited (commonly 10 years).
- The company’s process for selecting Highlands (based on BBB A+ rating and Google reviews) is noted by a few customers as part of their decision-making.

- Areas of concern:
- One review alleges unethical behavior related to a lien/signature involving an elderly relative, claiming coercive practices and a prolonged process; this is the only explicit negative account and appears to be an outlier among largely positive feedback.

- Geographic scope and brands:
- Reviews reference work in various locations (including Cary NC, Moyock/Currituck County, OBX, Southern Shores), suggesting a broad service area and experience with different regional requirements.