Elite Roofing Supply

Customer experiences with Elite Roofing (roofing materials and related services) are mixed. Some reviewers report fast, efficient service and helpful, knowledgeable staff, with positive anecdotes about quick on-site unloading (example: 6:30 a.m. arrival, 35-minute process) and staff like Joe Abbate delivering strong customer support, inventory, and pricing.

However, other customers describe significant downsides, including unresponsive phone lines, a color-order mistake (brown vs. red ridge caps) followed by restocking fees and extended in-store delays, and missed inspections tied to perceived staff distraction. Several reviews also express frustration with management and a perceived culture issue, citing rude or unhelpful behavior and poor issue resolution.

Practical takeaways for potential customers:
- Expect variability in service levels; some staff are praised for help and efficiency, while others report poor communication and interactions.
- Verify material orders (color and type) before purchase and confirm return policies and any restocking fees.
- If you need to speak with someone specific, consider requesting a named staff member or supervisor, as phone contact may be unreliable.
- Plan for possible delays impacting inspections or timelines, and clarify how issues are escalated.