Drury Brothers Roofing Inc (Residential & Commercial Roofing Contractor, Installation, & Repair)

Reviews of Drury Brothers Roofing Company show a mix of highly positive and highly negative experiences. Positive feedback highlights responsive estimators, helpful office staff, on-time installers who completed work as scheduled, good cleanup, professionalism, and strong recommendations. Specific staff frequently praised include Ike Drury, Dawn Daurio, Samantha Costanzo, Kris, Monte, and Dylan, with comments about quick responses and clear estimates.

Negative experiences are also common and include long scheduling delays (up to several months for initial installation), messy job sites with debris and nails, inadequate protection of property, leaks or venting issues, and installations that were later rejected or required rework by inspectors. Several reviewers cite failures to follow instructions or scope, rude or dismissive staff, communication breakdowns, and the need to hire other contractors to fix problems. Some customers reported not receiving promised repairs or timely follow-up, and there are accusations of not being responsive after negative reviews. There is at least one update noting a resolution reached with Dawn on 5/16/25.

A few customers who initially posted negative experiences later updated to positive after perceived improvements in communication, while others felt the company did not maintain consistent service after reviewing changes. Practical considerations for potential customers include confirming the full scope in writing, clarifying timelines and cleanup plans, verifying venting and skylight work, checking underlayment and material specifications, understanding who will perform the work (whether subs are used), and establishing a clear point of contact for post-installation issues and warranty questions.