Doug Oliver Development

Summary:

Positive/neutral experiences:
- Most reviewers praise Doug Oliver Development (and associated Rizzo Roofing) for knowledgeable, professional service, thorough roof assessments, and high-quality workmanship on residential and commercial projects, including hail-damaged roofs.
- Multiple comments note honest damage assessments (e.g., identifying that a roof had little or no damage after a hail event) and helpful guidance for insurance claims.
- Customers report timely estimates and clear communication, with projects completed on time and within budget in many cases.
- Several reviews highlight strong customer service, responsiveness to questions, detailed explanations, and thorough cleanup; some mention the roof looking great post-install.
- Several long-time customers express trust in Doug, positive personal rapport, and willingness to recommend the company.
- Emergency or urgent service was provided promptly in at least one instance (next-day assessment for a ceiling issue).

Negative/mixed experiences:
- One critique notes the company uses outdated photos to promote work, and installation questions were met with defensiveness or anger rather than information.
- A few reviewers describe poor first impressions or rude/unfriendly interactions with the owner during initial contact.
- There are reports of inconsistent responsiveness, including missed appointments or unreturned calls, contributing to disappointment for some customers.
- One review describes unfulfilled scheduling during a holiday period, leading to dissatisfaction.

Overall takeaway for potential customers:
- The business is frequently praised for expertise, reliability, and quality of roofing work, with strong endorsements from many clients.
- Potential customers may want to verify current communication practices and confirm appointment availability, given occasional reports of contact friction or scheduling issues.