D & M

- Scope of work: The company provides water damage restoration and mold remediation, with occasional related services such as asbestos considerations, flooring coordination, and coordination with insurance or other contractors; primarily serves Victorville, California.

- Response time: Customers frequently report rapid responses, with calls answered promptly, on-site visits within hours or the next day, and swift scheduling after initial contact.

- Restoration process: Services typically include water extraction, setting up drying equipment (fans, dehumidifiers, HEPA filtration), odor and antimicrobial treatment, and moisture monitoring with reports; in many cases damaged materials (walls, carpeting, molding) are removed and replaced as part of the restoration.

- Documentation and insurance: Numerous reviews note detailed moisture readings, restoration reports, and clear communication with insurance adjusters or condo associations, aiding claims and approvals.

- Personnel and communication: Repeated praise for specific team members (e.g., Braden, Nolan, John, Robert, Geoffrey, Matthew) who are described as professional, honest, patient, and responsive; regular updates and clear explanations of steps and costs; some reviewers mention personal consideration and compassionate service.

- Coordination and project management: Several reviews highlight coordination with other professionals (plumbers, flooring crews, other contractors) and help with scheduling, permits, or moving belongings; project managers are cited for overseeing work and resolving issues quickly.

- Pricing and value: Several accounts indicate pricing held steady when scope changed or were provided with clear, itemized cost breakdowns; some reviews note flexible payment options; a few mention favorable outcomes despite initial concerns about scope.

- Outcomes and customer satisfaction: Overall, customers report high satisfaction, minimal disruption, and results that restore homes to their prior condition; many would hire again or recommend the company for water damage and mold issues.

- Notable case highlights: Instances include handling flood damage from sump pump backups, sewer backups with odor issues, hidden mold behind cabinets, asbestos discovery under flooring, and coordination with insurance and condo associations to streamline recovery.