Cook Siding & Window Co

(4.5)
194 reviews
+1 540-389-6104

Cook Siding & Window Co Reviews

- Overall pattern: Feedback is largely positive, with many customers highlighting strong communication, professional installation crews, thorough cleanup, and high-quality workmanship across siding, windows, gutters, and related services. Several reviews note competitive pricing and willingness to work on a range of projects (including color matching and painting).

- Quotes and pricing: Multiple customers said Cook Siding & Window provided competitive offers and that they chose Cook after comparing several quotes.

- Installation and service: Reports frequently describe crews as professional, respectful of the home, and thorough in explaining the process and checking in before/after work. Some projects included window and door installations, siding and gutter work, roofing, soffits, and color-matching/painting.

- Communication and reliability: Many customers commended timely communication and dependable service; some noted the company stands behind its work and provides reliable post-project support.

- Aftercare and issues: There are positive notes about resolving issues (e.g., wind-storm-related siding work, a roof replacement, and ongoing projects). However, there is at least one negative review citing poor customer service, and a detailed account of a gutter installation issue with miscommunication, unannounced visits, scheduling delays, incorrect downspout placement, and unresolved leaks.

- Practical takeaways for potential customers:
- Expect detailed estimates and the option to compare quotes; Cook is often favored for competitive pricing.
- Projects can involve turning parts of the home (siding, windows, gutters, roofing) with emphasis on coordination and clear communication.
- If undertaking gutters/downslope work, confirm exact downspout placement and scheduling, and request written timelines and follow-ups to avoid communication gaps.
- Local and long-term relationships are common; several customers would hire again and recommend the company for future projects.

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Additional Information

🏗️ Common Materials

siding

Quality Rating

Excellent

⏱️ Response Time

Typically quick responses with examples like next-day visits and prompt communication.

📝 Common Complaints

Poor communication / customer service,Scheduling delays and lack of follow-up on service requests,Gutters/downspout issues and incomplete fixes / miscommunication about timing

🛡️ Warranties Offered

They state they stand behind their work; no explicit warranty terms mentioned.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Competitive pricing; good value for money; quotes described as among the best.

Location

Other Siding Repair Services in Roanoke