Guardian Roofs
1010 N Batavia St Suite F, Orange, CA 92867, USA
Overall, customer experiences are mixed, with several positive notes on price, quality, and service, alongside some significant concerns about scheduling and consistency.
Positive aspects:
- Store is described as clean and organized; many items are reported to be reasonably priced.
- Quality of materials/products is rated high by multiple customers.
- Wide or decent selection of building supplies; some customers found everything they needed.
- Staff are frequently praised for helpfulness and attentiveness; Vinessa is specifically highlighted for accommodating changes, reminders, and holding orders.
- Some customers note better quality or value compared with competitors (e.g., Home Depot) and appreciate the convenient location.
Areas for improvement:
- Scheduling and availability issues: reports of delays and rescheduling from a week to up to eight weeks, with inconsistent information when calling.
- Customer service quality: at least a few customers describe the service as poor or difficult to get help.
- Hours of operation: some desire for extended closing hours (suggestion to stay open until 10 pm).
Not specified in reviews; the comments discuss building supplies and overall material quality rather than specific siding materials (e.g., vinyl, wood, fiber cement).
Good
Not specified; some reviews mention scheduling delays and long wait times (up to 8 weeks) rather than a defined service-call response time.
Poor customer service, inconsistent communication, and significant scheduling delays or rescheduling.
Not mentioned
Fair
Prices described as reasonable with some items cheaper than competitors and some the same or higher; overall mixed but generally favorable on value.
No maintenance tips mentioned
1010 N Batavia St Suite F, Orange, CA 92867, USA
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