Consolidated Roofing Systems, Inc.

(4.5)
58 reviews
+1 919-377-2644

Consolidated Roofing Systems, Inc. Reviews

CRS offers a range of exterior home services, including roofing, siding replacement (notably James Hardie), window replacement (including custom hurricane‑resistant options), gutters, and gutter guards, with the ability to coordinate multiple trades on a single project.

Customer experiences vary but are frequently positive regarding execution and workmanship. Reported strengths include prompt project initiation, fast and clean installations, thorough site cleanup, clear communication, and professional crews. Several accounts highlight strong on-site involvement by management, especially Van Starling, and a willingness to provide references or stand by their work. Windows are praised for quality, soundproofing, and a price point competitive with factory‑built options, with some projects backed by a warranty (including a lifetime window guarantee). Roofing projects are described as efficient and well finished, with some customers noting a long‑term guarantee on workmanship and high-quality results after storm damage. Siding and gutter work is cited as effective, addressing water and termite damage, with quick replacements and reliable performance after installation.

Pricing is described as transparent in some reports, with instances of pricing being favorable or below expectations. Several customers report smooth experiences, including reliable communication and clean post‑work results.

However, there are notable negative experiences in a portion of the feedback. One lengthy review describes poor after‑sales support, missed appointments, and unprofessional behavior by the owner during a dispute over a leak, raising concerns about warranty claims and ongoing service. This contrasts with other positive mentions of responsiveness and follow‑through.

Potential customers should consider CRS for comprehensive exterior work and strong workmanship, and should seek detailed written warranty terms, request references and prior project examples, confirm communication expectations, and clarify follow‑up service commitments before proceeding.

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Additional Information

🏗️ Common Materials

James Hardie fiber cement siding

Quality Rating

Excellent

⏱️ Response Time

Prompt and quick

📝 Common Complaints

After-sales service issues: poor communication, missed appointments, and not consistently standing by workmanship/warranty in some cases.

🛡️ Warranties Offered

Lifetime guarantee on windows; 50-year workmanship warranty; general workmanship warranty cited in reviews.

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Transparent pricing with competitive rates; value for money; often lower than expected.

🔧 Maintenance Tips

No maintenance tips mentioned.

Location

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