Cobalt Exteriors, Inc.

Overall, reviews are mixed. Some customers report highly positive experiences with professionalism, communication, and quality workmanship, while others describe significant scheduling, communication, and financial issues that led to frustration and disputes.

What customers praised
- Professionalism and friendliness of staff (e.g., Nick, Lisa, Kevin) and a personable, low-pressure approach.
- Clear, ongoing communication from certain team members (notably project manager JJ) and timely updates in some projects.
- High-quality workmanship on various projects (roof replacement, decks, siding repairs/replacements, gutters) and good value for the finished work.
- Efficient turnaround and responsiveness in some cases, with detailed project information and willingness to accommodate accelerated timelines.
- Positive experiences with specific individuals (e.g., Corbin on deck projects) and strong workmanship that met or exceeded expectations.

What customers criticized
- Scheduling failures and no-shows for planned work (windows, siding, porch, door) with prolonged, inconsistent communication about delays.
- Long, repeated delays from May 2024 onward, with unclear new dates and dates pushed out several months.
- Deposit issues: multiple reports of a large deposit (around $25,000) not being refunded despite requests and BBB involvement; some customers eventually pursued legal action or a bond repayment.
- Material/production problems: delays due to material ordering, switching between pre-painted and non-pre-painted siding, and some parts requiring painting after the fact; in one case, unwillingness to paint certain areas led to dissatisfaction.
- Partial completion and unfinished scope: some contracted items (e.g., porch, certain siding areas) not started or completed as initially planned, with refunds issued only for unfinished work in some instances.
- Inconsistent experiences across projects: while some customers were very satisfied, others felt the project management and reliability were lacking and advised caution.

Practical takeaways for potential customers
- Get written, detailed schedules and milestones upfront, with clear dates and responsibilities.
- Confirm material specifications (pre-painted vs. non-painted siding) and any painting requirements, plus who handles touch-ups.
- Clarify deposit terms, refund policies, and how changes in scope or delays will be managed.
- Request a dedicated project manager and regular progress updates; confirm who will be on-site and how communications will be handled.
- Be prepared for possible delays due to material orders and verify contingency plans.

In summary, the firm can deliver high-quality work with strong customer service in some cases, but several clients report serious reliability and communication issues, especially around scheduling, deposits, and project scope. Prospective customers should seek detailed, written plans and carefully confirm payment terms and project timelines before contracting.