Classic Construction Company

- Overall sentiment: mixed. Some customers report professional, efficient service and good coordination with insurers, while others describe ongoing communication problems, incomplete work, and delays.

- Positive experiences highlighted:
- Prompt and professional service, clear explanations, and helpful guidance through options.
- Quick, efficient roof replacements and good value on pricing.
- Positive interactions with staff, including responsiveness in emergencies and willingness to coordinate with an insurance claim.

- Common negative experiences reported:
- Projects started but not finished or abandoned after weeks, with delays spanning months.
- Recurring gaps or issues (e.g., gaps in gutters or metal) left unrepaired after multiple visits.
- Poor or unresponsive communication: texts and calls frequently ignored; difficulty obtaining estimates or updates.
- Billing and scheduling problems: being billed long after work is 90% complete; confusion over invoices; accusations of long delays or lack of follow-up from the office.
- Not completing promised tasks (e.g., re-installing guard rails) leading to damage or additional costs with other contractors.
- Reports of difficult interactions with representatives or the owner, including being hung up on in at least one case.

- Practical implications for potential customers:
- Verify the exact scope of work, responsibilities, and a written schedule before starting.
- Request and check multiple references and written estimates; confirm a single point of contact.
- Clarify post-work guarantees, warranty details, and what happens if issues arise after completion.
- Be prepared for possible delays or needing to coordinate with other contractors to finish or fix issues.
- If insurance coordination is important, confirm how they will handle communications and paperwork and obtain a clear timeline.