Charm City Roofing

- Overall, customer experiences with Charm City Roofing are mixed, spanning highly positive to quite negative. Some customers report smooth experiences from quote through completion, clear communication, professional crews, thorough cleanup, and good value, while others report missteps, poor workmanship, and frustration with how issues were handled after work was done.

- What went well for some customers:
- Timely scheduling and completion of roof installations, with some projects finished in 1 day or within a short timeframe.
- Clear communication from certain staff (e.g., Mark, Mac, Cianna) and thorough explanations of options.
- Professional crews, good cleanup after work, and satisfactory results on flat roof coatings or certain roof replacements.
- Positive experiences on multiple projects, including silicone coatings on flat roofs and deck repairs, with mention of reliable service and responsiveness.

- Issues and concerns raised by other customers:
- Gutters installed incorrectly (size and slope) requiring multiple visits and adjustments; initial gutter too large, then downsized, with discussions about space for a vent pipe and inconsistent explanations from the office.
- Perceived poor workmanship in some installations, with sloppy seams and concerns about long-term reliability; some projects allegedly leaked or had interior water damage during storms.
- Post-installation handling of problems was inconsistent; some customers felt the office was unapologetic or dismissive, with requests for compensation largely unmet.
- Reports of recurring problems on rental properties after initial work, including leak repairs and additional fixes, contributing to a perception of a “legacy of poor workmanship” by some customers.
- Scheduling and duration conflicts: mixed messages about how long a job would take (1 day vs several days); weather-related delays affecting timelines.
- Some negative mentions of licensing and safety concerns (one driver alleged to be unlicensed) and an incident involving vehicle and property damage.
- Several customers indicated they do not typically take small jobs, and a few notes suggested variable responsiveness from the office during issues.

- Practical takeaways for potential customers:
- If hiring for gutter work, verify gutter size, slope, and fit for your roof layout before installation; request on-site verification and a written plan.
- After installation, inspect critical areas (seams, gutters, vent/roof penetrations) and request a detailed follow-up if anything appears off.
- Clarify project scope, estimated duration, and weather contingency in writing; confirm who to contact for post-installation issues.
- Ask about post-installation warranties, service commitments, and the process for addressing any problems that arise after completion.
- Inquire about the company’s policy on small jobs and how they prioritize scheduling, to avoid surprises if you have a smaller project.