CB Roofing Solutions

Experiences with CB Roofing are mixed, with several customers praising the team’s professionalism, communication, and workmanship, while others report serious workmanship failures, ongoing warranty disputes, and disorganized billing. Practical details below reflect what potential customers may want to know.

- Types of work observed
- Roof replacement (2020) and subsequent repairs, eave repair, and project management for clients living out of town; some projects completed quickly, others stretched by scheduling or scope changes.
- A notable case involving storm/insurance-related work and post-job inspections.

- Positive experiences and common strong points
- Helpful, communicative staff (notably Kasey Sale and Zarah) who explained options, costs, and process, and stayed available for questions.
- On-site crews described as hardworking, meticulous, and capable of completing work efficiently.
- Clear project updates, photos, and coordination for remote clients; clean-up after work reported as thorough by several customers.
- Some customers felt the price was fair, and repairs were completed within budget or with reasonable justification; several reviews recommend CB Roofing or describe it as their preferred choice when circumstances align.
- Warranty claims or post-project adjustments were addressed in some cases, and some clients reported timely follow-up on minor concerns.

- Negative experiences and recurring concerns
- Long-term workmanship issues and risk of recurring problems: gaps in flashing, improperly attached vents, and other installation flaws leading to water intrusion, higher energy or maintenance costs, and even pest entry (rats) reported by one client.
- Reports of inferior materials or workmanship that manifested years later (e.g., soft spots, pebble loss into gutters) and predictions of a short substitution window before full roof replacement.
- Warranty and repair disputes: customers described miscommunications about coverage, scope, and required work; allegations of misstatements about costs or needed repairs, and promises that weren’t kept.
- Billing and contract problems: multiple incorrect contracts (wrong names), price adjustments after agreeing to a quote, and claims of overcharging; one client reported threats of lien or collections over disputed charges.
- Post-job cleanup issues (e.g., nails scattered on property) and perceived lack of accountability from the sales team after the job was completed.
- Several reviews advise potential customers to obtain detailed, written quotes and to verify all terms, timelines, and product specifications before signing.

- Practical takeaways for potential customers
- If engaging CB Roofing, request detailed written quotes with itemized scopes, confirm names on all contracts, and insist on on-site supervision or clear progress photography if you’re managing from afar.
- Clarify warranty terms, what is included in coverage, and what constitutes eligible repairs or replacements.
- Ensure explicit discussion of materials and their expected lifespan, plus a plan for addressing any soft spots or roof integrity concerns identified during inspection.
- Confirm payment schedule and what triggers final payment; document all commitments in writing to avoid billing disputes.
- Expect thorough cleanup but verify post-work inspections and a formal closeout, including remediation of any issues found during follow-up checks.