BSR

Customer experiences with BSR vary widely, from highly positive to strongly negative, with notable differences by project and crew.

Positive/strongly favorable notes:
- Gutters finished in one day; three-day roofing job kept clean and on schedule.
- Fast, friendly service from initial contact through project completion; easy to reach with questions.
- Knowledgeable about metal roofing options, ventilation, and warranty choices; estimator explained needs clearly; helpful with insurance claims; flexible payment options.
- Quick response to emergency roof leaks; storm damage repairs completed with apparent satisfaction.

Negative/concerned experiences:
- Communication described as spotty and unprofessional; some customers felt ignored or forgotten, with one instance of “ghosting.”
- Damages and improper work reported: lawn damage, incorrect roof material on part of the first level, flashing issues, and use of red screws on white trim.
- Extended delays and unresolved issues: over a month to fix specific problems; in one case, attempts to fix issues were not followed through and credit for damages was not issued.
- Issues with follow-through and payment pressure: some customers were asked to pay in full before all issues were resolved; one account led to the perception that their business wasn’t worth continuing.
- Specific negative interactions included a worker taking the customer’s ladder and not rectifying the situation promptly; some customers could not recall details or provide a clear assessment of workmanship due to poor follow-up.

Mixed/unclear notes:
- Some customers reported none of the above issues, praising overall quality or the effectiveness of the repairs, particularly regarding leaks and storm-related damage.

Practical takeaways for potential customers:
- Clarify project scope, materials, and timeline in writing; confirm warranty details and what is covered.
- Establish a single point of contact and a clear communication plan; request regular updates.
- Discuss site protection, cleanup expectations, and what happens if damages occur during work.
- Ask about the payment schedule and whether any credits or adjustments are available for post-install issues.
- If insurance claims are involved, document the process and expected support.