Blue Ridge Restoration and Construction

- Overall: Experiences with Blue Ridge Restoration & Construction vary by project and management stability. Several projects report high satisfaction with work quality and professionalism, while others describe significant scheduling and communication challenges.

- Positives frequently cited:
- Project managers and leads: Ben (assessment and planning), Jeff (project management), Ed (detail review and coordination), Nate (carpentry), Brent Andrew, Billy Murphy.
- Communication: regular updates, responsiveness, staying in the loop during the project.
- Craftsmanship: notable tile work, carpentry, roofing, and general finishing details.
- Professional conduct: friendly, courteous crews; respect for property and pets; thorough clean-up.
- Coordination and outcomes: smooth coordination for some large projects (bathroom remodels, garage builds, porch/deck builds, apartment renovations) and effective handling of insurance matters in at least one case.
- Pricing: several projects described as fairly priced for the scope.

- Notable negative or mixed experiences:
- Delays and timelines: several projects extended well beyond initial estimates (ranging from weeks to over a year in one instance); some promises or calendars were not met.
- Project management turnover: multiple project managers across contracts, with some leaving the company mid-project, contributing to inconsistent communication.
- Communication gaps: periods of limited or no communication, and schedules described as not up-to-date or unreliable.
- Quality and process issues: instances of no-shows, incomplete permits or inspections, and work requiring rework; debris left on-site and otherCleanup concerns in some cases.
- Mixed recommendations: while some customers would recommend the company, others stated they would not refer friends or would hesitate due to the reliability and communication concerns.

- Practical takeaways for potential customers:
- Seek clarity on project manager continuity and who will be the ongoing point of contact.
- Establish a written, detailed timeline with milestones and a plan for handling delays.
- Confirm permit/inspection responsibilities and ensure scheduling systems are current and reliable.
- Clarify communication expectations and frequency of updates.
- Ask about site practices (cleanliness, safety, and pet considerations) and post-completion follow-up for any needed fixes.
- Review recent project reports or references for projects similar in scope to gauge recent performance.