Bigs Roofing & Repair

The provided customer feedback for Big’s Roofing and Repair is mixed, with some clients reporting strong results on roofing projects and others describing ongoing problems with siding work and service afterward. Key patterns:

Siding workmanship and post-installation issues
- Several customers report siding problems within 1–2 years of installation, including loose siding, slipping corner trim, loose fascia, and missed sections (e.g., above windows).
- Some say fixes are quick but require repeated visits and persistent follow-up; multiple mentions of not receiving callbacks after leaving messages.
- Complaints include poor cuts, large gaps, nails or screws left in driveways and yards, and repairs that rely on nails through siding, which reviewers allege fail to resolve the underlying issues.
- A number of reviews note the work being contracted out to third-party crews, with additional concerns about the quality and accountability of those crews.
- There are references to a lack of written agreements or assurances regarding responsibility for damage or warranty coverage on the siding work.

Communication and accountability
- Frequent reports of poor communication, including delays, not following through on written requests, and inconsistent responses.
- Some reviewers describe rude or dismissive interactions with staff and a lack of follow-through after complaints or BBB filings.
- A few reviews indicate desire to resolve issues but feel management does not engage or take responsibility for contracted work.

Property damage and site management
- One reviewer reports landscaping damage caused by crews and refusal to assume responsibility, with nails/screws left around the property.
- Other accounts describe damage to flowers/flowerpots and messy job sites, with statements that staff did not care for surroundings.

Roofing experiences
- Several reviews praise roofing work as fast, professional, and well-coordinated with insurance, including:
- Efficient removal of damaged shingles and replacement of wood, followed by gutters and fascia installation.
- Positive impressions of owner James and his wife Angie, with claims of fair pricing and good explanations.
- Instances of prompt response and on-site visits, sometimes same-day service for urgent issues.
- A contrasting roofing note exists where a customer did not receive a timely estimate or follow-up from a different representative, highlighting inconsistent customer service.

Overall impressions and practical takeaways for potential customers
- Experiences vary widely by project type and individual crew. Roofing work is frequently described as professional, efficient, and well-coordinated, including insurance interactions.
- Siding projects, particularly when subcontracted, receive more critical feedback regarding workmanship, post-installation support, and communication.
- Potential customers should:
- Clarify who will perform the work (in-house vs. subcontracted crews) and obtain a detailed written scope of work and warranty terms.
- Request written commitments for post-installation support and a clear process for handling issues, with expected response times.
- Be prepared to verify and document any damage to landscaping or property and ensure accountability for repairs or reimbursements.
- Obtain multiple references and consider visiting current job sites if possible to assess workmanship and site management.
- Confirm a single point of contact for updates and follow-ups, and set expectations for communication cadence.