Barrier Roofs

- The experiences with Barrier Roofs/Barrier Roofing are mixed. Some customers report fast, professional service, clear communication, and high-quality workmanship on roof repairs, full replacements, and siding work, with crews that are careful about landscaping and thorough site cleanup.
- Positive notes highlight helpful staff (e.g., Jason Gaines and Mike Pool), good guidance on color and style, quick responses to problems, on-time or early start times, and completing work in a single day or with minimal disruption. Several customers would readily recommend Barrier to others.
- Several reviews praise the ease of the process, from initial estimates to choosing shingles, and describe strong attention to customer service and documentation.
- A number of reviews describe serious ongoing issues after work, including chronic roof leaks, shingles not lying flat, flashing detaching, and siding repeatedly popping off, with some projects claiming unfinished masonry and lack of lasting solutions.
- In some cases, customers report unauthorized or disputed charges (e.g., a change order of $8,394.87) and cases where they felt the company did not take ownership of ongoing problems, instead suggesting issues were due to materials rather than workmanship.
- Several long-running complaints allege that, despite paying six figures, repairs were only temporary patches, with no durable resolution after two or more years; some customers consider legal action or formal complaints to oversight bodies.
- Several reviews emphasize the potential risk for large-scale projects, with warnings to prospective customers to seek alternatives or obtain clear, written warranties and scope confirmations.
- Overall impression: outcomes vary widely by project; some customers report exceptional service and durable results, while others report persistent defects, unaddressed issues, and disputes over billing and ownership of repairs. Prospective customers should due-diligence, obtain detailed written scopes and warranties, and verify prior client experiences for similar project sizes.