Axis Remodeling

Axis Remodeling customers describe a wide range of experiences, with many positive notes about sales support, materials, and workmanship, and a minority reporting significant concerns about sales tactics, communication, and warranties.

- Services and outcomes: Projects cited include window replacements, bathroom remodels (e.g., walk-in showers), siding and exterior remodeling, and roofing. Some installations were completed quickly, with several customers noting one-day work for certain tasks.

- Sales and planning: Several reviews praise friendly, knowledgeable sales staff (e.g., Amy, Luke) who provided color guidance and straightforward information without hard-sell tactics. Online project tracking and progress updates are appreciated by some. A few customers report high-pressure sales pitches or follow-up that felt intrusive, and at least one reviewer experienced poor follow-up after initial contact.

- Scheduling and installation: Installations are frequently described as efficient, with crews explaining daily work and completing tasks promptly. In some cases, installations included rapid completion (often within a day) and thorough cleanup. A few reviews mention minor issues with materials that were addressed promptly.

- Pricing and financing: Some customers highlight competitive pricing and favorable financing options, including a 50-year roof warranty in one instance. Others allege pricing concerns, including claims of a price guarantee being misrepresented and disputes over what was locked in.

- Quality and workmanship: Many reviewers report high-quality workmanship and satisfaction with the finished result, sometimes accompanied by praise for specific crew members (e.g., project managers or foremen). A minority describe issues with materials or workmanship, including claims of miscommunication about warranties or post-install problems.

- Communication and follow-up: Overall, communication is mixed. Several customers note good coordination and follow-through, while others report being ghosted or that follow-up was lacking after initial quotes or during the project.

- Warranties and post-project issues: Warranties are mentioned (e.g., roof warranties) as a benefit in some reviews, but negative accounts allege warranty problems or lack of coverage, as well as disputes about lien requests or warranty applicability.

- Overall sentiment: The feedback ranges from highly positive endorsements of Axis’s capabilities and results to strong negative warnings about sales practices and warranty reliability. Prospective customers should consider seeking detailed written quotes, clarifying warranties, and confirming communication expectations before proceeding.