American Roofing & Siding

- Experiences with ARS are mixed. Some customers report paying significant deposits or full amounts but receiving no goods or services as agreed, with promises to complete the job followed by repeated delays, rescheduling, and unreturned calls. A BBB complaint was filed in one case.
- Several accounts describe lengthy timelines, including multi-month waits for roofing projects or material shortages that delayed progress. In at least one instance, a customer waited over four months for a roof.
- There are reports of workmanship concerns after completion, such as broken attic boards, holes left from shingles removal, and missing drip edging, with claims that some items were not addressed or properly repaired.
- Positive experiences highlight specific staff, especially Aaron, Semso, Luke, Maggie, and Mo, who are described as highly communicative, responsive, and helpful with insurance processes. Customers note professional, efficient crews and quick job completion (e.g., roofs completed in a day or two for a multi-story home; drone footage of work provided).
- Insurance claim assistance is a recurring theme: ARS is praised for navigating insurance companies, gathering documentation, and helping customers obtain competing coverage or approvals, though outcomes vary by case.
- Several reviews emphasize clear communication, project management, and reliable crew performance as strengths, while others caution potential customers about unresponsiveness, scheduling issues, and reliability concerns.
- Practical takeaways for potential customers: obtain a detailed written schedule and scope before work begins; confirm material availability and contingency plans for delays; document all communications; clarify who will manage the insurance claim and what documentation will be provided; inquire about post-work inspections and guarantees for any repairs or replacements.