AKC Pros Roofing, Gutters, Siding & Insulation

- Overall pattern: Reviews are mixed but skew positive when it comes to workmanship and insurance coordination; several clients highlight thorough inspections, proactive problem-solving, and strong advocacy with insurers, while a smaller set raises concerns about communication, accountability, and pricing.

- Notable staff and practices cited positively:
- Paul Michael Davis: repeatedly described as proactive, thorough, and an effective insurance liaison who identifies broader property damage and helps secure full coverage; praised for professionalism and confidence-boosting presence.
- Drace Snider: quick response, knowledgeable, efficient, and helpful with handling insurance discussions.
- Valerie Watson: professional, clear explanations, thorough coordination of insurance claims, and strong follow-through.
- Erik: described as honest, informative, and easy to work with; provided clear assessments.
- Greg (branch manager): credited by at least one reviewer for stepping in to repair a damaged relationship and provide quotes after concerns arose.
- General strengths noted: prompt initial visits, thorough damage assessment (including windstorm/ hail), assistance with insurance paperwork, and post-project cleanup; some reviews mention a 5-year transferrable workmanship warranty as peace of mind.

- Practical outcomes highlighted:
- Roof replacements across multiple structures (gazebo, barn, workshop, home) with what customers describe as high-quality results.
- Insurance claim processes handled on the customer’s behalf, with several reviewers noting successful claims and upgrades based on professional guidance.

- Reported drawbacks and concerns:
- Communication and accountability issues raised by some reviewers, including claims of poor follow-up, inconsistent responses, and perceived lack of transparency.
- Pricing concerns in comparison with other contractors; some quotes reportedly higher and not including certain components (gutters, ridge vent upgrades, level 3 shingles) in line with other bids.
- A subset of reviews alleges negative experiences such as being blocked on social media after leaving feedback, accusations of subcontracting or poor workmanship, and ending agreements based on unverified claims.
- One reviewer explicitly stated not to recommend AKC Pros due to overall handling of concerns and lack of accountability.

- Takeaway for potential customers:
- If you value thorough damage assessment, strong insurance coordination, and warranty-backed roofing work, AKC Pros has multiple positive testimonials highlighting these strengths.
- Be prepared to discuss scope, pricing, and post-project communication clearly; some customers report inconsistent communication and concerns about accountability.
- Consider asking for references from current staff (e.g., Paul, Drace, Valerie) and request detailed, written quotes that include all desired components and a clear warranty outline.