Affordable 1 Home Services – Roofing Contractor | Sugar Land, Houston & Pearland

- Overall, reviews are mixed: many customers praise Khanh Do and the team for helpful guidance, clear communication, and timely roof replacements, while a subset report significant workmanship and service issues.

- Positive points frequently mentioned:
- Khanh is knowledgeable, responsive, proactive, and communicates clearly throughout the process.
- The insurance process is often helped by Khanh, with some customers noting a smooth, stress-free experience.
- Roof replacements are described as quick, with on-time arrival and efficient completion.
- Site cleanup and professionalism are noted in several positive reviews.

- Negative points and recurring issues:
- In at least one case, soffits were not properly sealed after replacement, leading to water damage, and subsequent corrective work was poorly performed.
- Reports of subpar workmanship in some installations (e.g., improper caulking, gaps around soffits/edges).
- Complaints about long delays or difficulty in getting corrective action, and some calls not being answered.
- Material concerns: low-quality flashing (PVC or very thin aluminum) that deformed within a couple of years; issues with ridge vent installation and attic dust; color mismatches with flashing.
- One reviewer described significant problems that required legal action and questioned overall value.

- Notable personas:
- Khanh is repeatedly highlighted as a standout representative who guides customers through the process and earns high recommendations.
- Joe and Brett appear in mixed contexts, with some positive interactions and one notable negative experience involving follow-up and workmanship.

- Practical takeaways for potential customers:
- Clarify material specifications (type of flashing, venting, coatings) and obtain written warranties.
- Confirm scope of work, especially regarding soffit sealing, edges, and flashing integrity.
- Ask for a single point of contact for updates and a clear post-installation service plan.
- Be prepared to review and address insurance involvement with the contractor’s guidance.
- Consider reading multiple recent reviews to gauge current performance and after-sales support.