1st Choice Home Improvements

- Overall tone: Most reviews describe professional, courteous service and high-quality workmanship, with several customers highly recommending the company. A few reviews raise concerns about pricing, scope, and follow-up on warranty issues.

- Services and capabilities: The company is frequently praised for windows, screen porches, and siding work, with several mentions of energy-efficiency improvements and one-stop-shop convenience. Some customers report confusion about what services are offered or required to supply materials (notably kitchen cabinetry, flooring, and drywall), citing conflicting information between marketing and actual capabilities.

- Pricing and financing: Free financing is highlighted in at least one positive review. Other reviews describe extremely high estimates for simple work (e.g., flooring, drywall, popcorn ceiling removal), suggesting potential inconsistencies between pricing and scope.

- Sales process and staff: Craig is repeatedly described as professional, knowledgeable, and thorough, with many customers feeling confident in recommendations after meetings. Other staff members cited positively include Tammy (customer service, assistance with programs) and Stacey Allen (noted attention to detail). The sales process is described as low-pressure and informative by several reviewers.

- Installation quality and outcomes: Positive notes emphasize high-quality craftsmanship, precision, and attention to detail, with praise for energy-efficient outcomes and aesthetically pleasing results (e.g., new doors, porches, impact windows, shutters).

- Communication and project management: Several reviews report good progress updates and installers taking time to ensure customer satisfaction during the job. A common compliment is that crews were respectful of property and cleaned up thoroughly.

- Timeliness and aftercare: Installations are described as completed quickly and cleanly in many cases. However, there are instances of delayed follow-up on warranty items (e.g., a recurring request to recaulk a shower) and mixed experiences with warranty responsiveness, though some later reviews indicate issues were resolved.

- Warranty and issue resolution: While some customers express confidence in the company’s ability to address concerns, others note delays in addressing warranty-related problems. A later update indicates at least one warranty issue (shower recaulk) was resolved after follow-up.

- Practical takeaways for potential customers: Expect clear explanations of options and a thorough sales process with a strong emphasis on project outcomes and customer reassurance from named staff; verify scope before signing (to avoid mismatch between advertised capabilities and what is actually provided); obtain a written scope and pricing for each item to avoid unexpected costs; inquire about warranty response times and post-install service, and confirm timing for any required follow-up visits.