#1 Northwest, Inc

Overall, the feedback is mixed but largely skewed toward positive experiences, with several customers praising the company’s knowledge, speed, and quality of work, as well as professionalism and reliability on a range of projects.

Positive highlights:
- Knowledgeable, quick, and high-quality workmanship; friendly, family-run approach.
- On-time arrivals and thorough cleanup after work.
- Repeated work for clients (roofs, gutters, porches, sheds, carport covers) with good results and honest pricing.
- Willingness to address issues post-project, including follow-up work at no charge in at least one instance.
- Positive notes from a property management client and multiple homeowners about professionalism and reliability.
- Specific success in matching materials (e.g., metal roof sheets) and completing work without shortcuts.

Notable negative experience:
- A report involving a skylight/roof installation by a contractor identified as #1 Northwest in 2019, described as installed incorrectly, leading to leaks and mold. The customer cited unresponsiveness from a front-desk contact (Sarah) and alleged failure to honor a 7-year workmanship warranty, resulting in hiring another contractor. This review cautions others to look elsewhere for roofing needs and notes visible ongoing moisture/mold.

Practical notes for potential customers:
- Consider warranty terms and expectations for post-project service.
- Verify you’re communicating with the correct contact (e.g., Leonard Shreve or the designated representative) for warranty or follow-up matters.
- Balance multiple positive experiences with the highlighted negative case when evaluating roofing-related work.