Summary of customer experiences with Team All Star Construction (roofing, remodeling, and solar projects):
- Overall pattern: Mixed feedback. Many customers describe professional, reliable service with clear communication and high-quality results, while a minority report warranty problems, responsiveness concerns, or perceived over-promising.
- Positive, frequently noted aspects:
- Professionalism and reliability from start to finish; crews are described as efficient, courteous, and focused on clean job sites.
- Strong communication and transparency, including upfront design options, financing guidance, permits, and project updates; several customers appreciated being kept in the loop, even when timelines shifted.
- High workmanship and attention to detail; customers repeatedly say the work looks great and that the team takes pride in results.
- Leadership and coordination: Larry is commonly highlighted as knowledgeable, responsive (often quick to respond), and accommodating; Geremy is noted as an effective project manager.
- Convenience of handling multiple needs (roofing, potential solar, and remodeling) with clear processes and timelines; some reviews mention favorable financing options and straightforward design discussions.
- Positive outcomes across different scope items: roof replacements, solar installations, and even patio work completed in a short time (e.g., two days for a patio).
- Negative or cautionary experiences:
- At least one reviewer alleges warranty denial after a leak reoccurred and does not recommend the company; concerns about post-project service and responsiveness.
- A reviewer criticized quality and pricing, labeling the work as subpar and not worth the cost, and alleged issues with communication.
- Several mentions of delays or the team being too busy to take on new work; some references to subcontractor quality and a perception of not standing behind all work.
- A few accounts describe disputes or dissatisfaction related to leakage issues after roofing work and warranty discussions.
- Practical details for potential customers:
- Services span roofing replacement, solar installation, and remodeling (including outdoor work like patios).
- Some projects reported with a stated warranty (e.g., a 4-year roof warranty in one review).
- Locations referenced include Redlands and Victorville, indicating willingness to travel for projects.
- Financing and scheduling are common discussion points; several clients felt the process was transparent and manageable.
- Overall takeaway for prospective clients:
- The majority of reviews praise professionalism, clear communication, reliable scheduling, and quality results, with a number of projects completed efficiently and with attentive post-work cleanup.
- Prospective customers should weigh the strong positive experiences against the minority of negative reports, particularly regarding warranty follow-up and perceived value. If considering a project, engaging early with Larry or the project team for a clear scope, timeline, and warranty details may help align expectations.