Top Siding Repair Services in Monroe

Overall, customers describe 5 Star Exterior as a professional, customer-focused contractor with strong communication and high-quality workmanship across siding, roofing, gutters, insulation, and related projects. Key takeaways for potential customers include:

- Sales and quotes: James provides direct, knowledgeable consultations with detailed, achievable quotes and no high-pressure sales; quotes are described as accurate and transparent.
- Project management: Grant serves as the project manager, with Donnie as the on-site manager, and crews led by Phil and Chris. Clients note attentive supervision, coordination with other contractors when needed, and thorough attention to detail.
- Communication and scheduling: Office staff (notably Amanda) and the field team keep customers informed throughout the process; projects are often completed on schedule, with some two-day roofing jobs mentioned.
- Work quality and cleanup: Workmanship is consistently described as meticulous, with clean, spotless final cleanup and careful, cost-conscious execution (noted by explanations of options and avoidance of unnecessary upsells).
- Services performed: Siding, roofing, gutters, insulation, and related exterior work are commonly completed; some projects involve interior work (e.g., bathrooms) and coordination with other contractors for larger renovations.
- Customer experience: The team is praised for professionalism, reliability, and accommodating busy schedules; multiple customers offer to provide direct references.
- Insurance-related timing: In at least one case, project timing was affected by insurance disputes, though the team delivered satisfactory results overall.
- Personnel references: Frequent mentions of James (sales/consultation), Grant (project management), Amanda (office), Phil and Chris (crews), and Donnie (on-site management).

Overview:
Customer experiences with this siding repair business are predominantly positive, highlighting fast responsiveness, competitive pricing, high-quality workmanship, clear communication, and trustworthy service across a range of home repair tasks.

Key practical takeaways:
- Responsiveness and assessment: Several customers reported same-day house visits for estimates or rapid remote assessments using photos/videos, with clear guidance on needed work.
- Pricing and value: The pricing is described as competitive, with at least one customer noting better pricing than other companies for window replacements.
- Timeliness and efficiency: Projects are reported to be completed quickly (e.g., roof replacement completed in about 6 hours; windows installed in roughly half the time of other bids).
- Quality and scope of work: Work includes siding, windows, gutters, soffits, doors, and roof repairs; multiple customers describe the quality as high and the results as meeting or exceeding expectations.
- Professionalism and communication: The team is consistently described as professional, punctual, and easy to work with; customers value transparent updates, scheduled timelines, and, in some cases, videos or photos to review progress remotely.
- Trust and reliability: Long-term relationships are noted (some customers have worked with Chris and the team for several years); customers describe the team as honest, trustworthy, and customer-focused, often going the extra mile.
- Use cases: Suitable for both primary residences and rental properties; customers note effective handling of diverse issues and reliable follow-through on quotes and repairs.

Overall sentiment:
The majority of feedback recommends the company and indicates they would use their services again for future home repairs.