- Facility access and vehicle considerations: Entrance on the I-69 side is narrow, with limited space to park at night; accommodates 18-wheelers.
- Loading/unloading: Generally quick loading/unloading reported by some customers; however, other accounts describe long wait times (e.g., two hours) and at least one instance of a negative attitude from the loading supervisor.
- Customer service and staff: Office staff are described as polite and bilingual (English/Spanish); mixed impressions of service quality, ranging from βgood/great/exceptionalβ to complaints about attitude.
- Inventory and product issues: Occasional in-stock problems (e.g., shingles not available at a store but found at another location); proactive coordination between stores to fulfill orders (e.g., Harlingen store contacted for shingles).
- Product accuracy and financial issues: Notable incident of incorrect color shingles delivered, causing construction delays; reported overcharge of approximately $600β$800, contributing to project timeline disruptions.
- Delivery and scheduling: Some reviews indicate adherence to delivery schedules; others imply scheduling delays due to inventory or logistical issues.
- Overall impression: Experiences are mixedβsome customers praise responsiveness, range of products, and helpful staff; others report errors, delays, and billing problems that impact project timelines.