Yancey Home Improvements, Inc.

Summary of customer experiences with Yancey Home Improvements (Siding/Exterior focus)

- Overall range: Experiences span from highly positive to critical. Some customers praise staff, transparency, and design/warranty support; others report quality and project-management shortcomings on larger exterior projects.

- Quote process and pricing: Customers interacted with multiple contractors. Yancey’s bids were often competitive and sometimes substantially lower than competitors. Representatives (Scott, Brian Speaks, Brian Crane) provided guidance on options, and several reviews note clear, paper-based contracts and transparent discussions of provisions. The quote experience is described as streamlined and easy by some clients.

- Staff and communication:
- Positive: Scott is described as honest, patient, and supportive; he explained steps clearly. Brian Speaks and Brian Crane are repeatedly praised for clarity, responsiveness, ability to work within budget, and non-pushy, professional conduct. Renderings and detailed explanations contributed to positive experiences.
- Negative: On larger exterior projects, communication with subcontractors was inconsistent and frequent follow-ups were required. Delays and rework were reported, with significant frustration due to slow or ineffective communication.

- Work quality and project management:
- Positive: Several remodeling projects (bathroom and kitchen) were completed to the customers’ satisfaction, with compliments on thorough guidance and ready-to-interpret specifications.
- Negative: A large exterior renovation (roof with solar, dry rot repair, siding, and paint) was described as sloppy, with repeated corrections, a focus on speed over quality, and poor subcontractor oversight. After completion of part of the work and ongoing issues, the project was canceled, and customers pursued a partial refund (with a 15% cancellation fee) and ultimately contracted another firm to finish properly and on budget.

- Warranties and post-sale support:
- Positive mentions include discussions about warranties (e.g., extending a 30-year roof warranty to 50 years) and assistance with warranty claims (GAF). Brian Speaks was noted for helping with warranty-related steps.

- Practical takeaways for potential customers:
- Expect variability in project outcomes; inquire about subcontractor oversight, quality control, and pace of work.
- The quote process can be straightforward, with options clearly presented and contracts provided in hard copy.
- Large exterior projects may require careful contract terms around cancellations, fees, and post-completion support.
- If warranty or long-term coverage matters, verify what is included and who handles claims, as some reps actively assist with claims and warranty extensions.
- Positive experiences frequently cite staff accessibility, clear explanations, and willingness to work within a budget; negative experiences emphasize consistent communication and workmanship quality across all trades involved.