Xport Roofing

(4.9)
46 reviews
+1 757-269-8887

Xport Roofing Reviews

- Overall, reviews show mostly positive experiences with Xport Roofing, alongside a few notable concerns.
- Timeliness and completion: Many customers report on-time arrival and prompt work; several jobs were completed in a single day, with some crews finishing within hours even when weather challenged scheduling.
- Professionalism and communication: Angell and his team are repeatedly described as professional, courteous, and responsive; scheduling was easy, updates and progress checks were common, and crews often accommodated feedback or small scope changes.
- Work quality and scope: Reported projects include roof replacement, fascia and gutter work, water damage repair, vent corrections, and exterior door rewraps. Several customers mention high-quality results, with some noting the roof or house looking significantly improved and in excellent condition.
- Materials and documentation: Some reviews cite the use of quality materials (e.g., CertainTeed, GAF) and the practice of taking before/after photos.
- Cleanup and site safety: A majority praise thorough cleanup and nail removal, though at least one review mentions rusted nails and metal debris left in the yard, posing potential hazards.
- Warranty and aftercare: A one-year warranty is mentioned in some reviews; experiences vary—some customers feel the warranty is solid or honored, while at least one review claims the warranty was not honored and required a third party to address issues.
- Value and quotes: Several customers found the quotes fair or competitive; one reviewer noted they were not the lowest but felt the price was reasonable given the delivered quality.
- Flexibility and extras: Some customers appreciated going beyond the original scope (e.g., additional rewraps) and the contractor’s willingness to adapt to needs, including arranging quicker schedules to meet storm timelines.
- Cautions for prospective customers: There are isolated reports of communication gaps (e.g., a missed re-inspection appointment) and disagreement over warranty coverage; potential buyers should clarify warranty terms, post-install cleanup expectations, and provide a detailed written scope of work.

Overall, customers commonly highlight professionalism, timely completion, clear communication, and strong workmanship, with a minority noting warranty disputes or cleanup concerns.

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Additional Information

🏗️ Common Materials

No siding materials are mentioned; reviews primarily reference roofing materials, notably asphalt shingles (e.g., CertainTeed, GAF).

Quality Rating

Excellent

⏱️ Response Time

Typically within a week for quotes/estimates and initiating the work; overall quick responses

📝 Common Complaints

Warranty not honored or disputed; cleanup issues (nails left in yard); occasional follow-up gaps (re-inspection no-show)

🛡️ Warranties Offered

One-year warranty on roofing work mentioned; some reviews indicate it was not honored

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing viewed as fair and competitive; several reviews note affordability or being among the best value quotes

🔧 Maintenance Tips

No maintenance tips are mentioned in the reviews

Location

Other Siding Repair Services in Newport News