WSC Solar & Roofing

The feedback on WSC Solar & Roofing is mixed. Some customers report highly positive experiences with integrated roof and solar work, while others describe persistent communication and billing issues that left them frustrated.

Positive experiences and practical details:
- Several projects (including roof replacements and solar installations) were completed quickly and professionally, with crews described as efficient, tidy, and skilled.
- Customers appreciated handling roofing and solar together under one contractor, avoiding the need to coordinate multiple vendors.
- Specific staff members received praise for communication and service (e.g., Michele, Isaac, Fernando, Kyle, Ryan); some customers noted daily updates and friendly, knowledgeable assistance.
- Instances of prompt problem resolution and reliability, such as a micro-inverter repair completed within about 18 hours, and on-time daily progress with thorough cleanup.
- Testimonials emphasize high-quality materials, attention to detail (e.g., sample boards, modern underlayment, durable components), and overall satisfaction with the finish and customer care.

Areas for improvement and concerns:
- Ongoing communication issues: difficulty getting timely answers, unresponsive project managers, and feeling brushed off; requests for changes sometimes documented only on the company side with delayed or unclear follow-up.
- Timeline clarity: customers report a lack of clear timelines and inconsistent updates on project scheduling.
- Monitoring and alarms: apps may show zeros; users receive false alarms or unclear instructions on what to monitor to ensure efficiency; confusion persists about why systems draw power during sunny days.
- Financial and contract concerns: claims that promised savings do not materialize, monthly bills increase, and true-up costs can be high (e.g., one account noted a $700 true-up); some customers describe contract terms as abusive or predatory and express regret about the decision.
- Documentation and evidence: changes or adjustments are sometimes communicated without accompanying evidence or detailed explanations.

Notable anecdotes:
- Several customers explicitly state they would not recommend the company or solarization due to financial and service-related frustrations, while a number others strongly endorse the company and its personnel after positive experiences, including praise for responsiveness, professionalism, and quality workmanship.

Practical takeaways for potential customers:
- If considering WSC for both roofing and solar, ask for written timelines, detailed cost breakdowns, and documented proof of any changes or guarantees.
- Confirm post-install support, monitoring guidance, and expected responses from a specific point of contact.
- Inquire about true-up costs, financing terms, and long-term bill projections to assess real savings versus costs.
- Request references for projects similar in scope and ask to speak with customers who had both positive and challenging experiences.