Matts Exteriors
1826 GA-54, Fayetteville, GA 30214, USA
- Overall, reviews are mixed: some customers praise fast, professional installations and courteous crews, while others report significant installation problems and poor experiences.
- Scheduling and timing: several installers arrived on time and completed work quickly, but others were late (up to ~2 hours), and one project spanned weeks with multiple crews and wrong sizes before completion. One order note cited a 3-week gap between order and installation; another review claimed a half-day to install many windows.
- Installation quality: positive reports mention neat cleanup, proper operation of new windows, and good results. negative reports describe wrong window sizes (repeatedly), color mismatches, damage to siding/flash, missing caulking on several units, and debris or tape left behind.
- Crew behavior and professionalism: some crews were polite, respectful, and knowledgeable; others described yelling, foul language, smoking near the property, rudeness, and a crew member leaving the job.
- Communication and project management: some customers experienced clear communication and timely updates; others faced miscommunication, untracked orders, and lack of status updates, especially when multiple windows or orders were involved.
- Cleanliness and site conditions: several reviews note good cleanup after installation; multiple others report poor cleanup or unfinished tidying of job sites.
- Pricing and value: a few customers felt the price for windows was high relative to their expectations; others were satisfied with the value and would recommend the company.
- Warranty and incentives: some mention a lifetime warranty, but at least one reviewer expressed skepticism; a referral gift promised to others was not received in one case.
- Product scope: comments include windows, sliding doors, and siding-related work; experiences with each category varied, with most installation-specific issues centered on windows.
- Recommendations: opinions are split; some would use the company again for certain products, while others suggest getting another contractor for installation or rethinking the overall process due to prior issues.
vinyl siding
Fair
Generally on-time or prompt, with occasional delays (e.g., two hours late).
Shoddy installation workmanship and missed caulking/damage to siding or paint,Late or missed appointments and delays,Unprofessional behavior and poor cleanup by some crew,Inaccurate orders/measurements leading to wrong sizes or colors and multiple reorders,Poor communication and unfulfilled promises (e.g., referral gifts)
Lifetime warranty
Good
Mixed; some reviews say pricing is fair while others feel the costs are high.
Learn how to operate the new windows (windows were demonstrated to show operation)
1826 GA-54, Fayetteville, GA 30214, USA
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