Weather Built Homes- Residential Roofing Services

Summary of customer experiences with Weather Built Homes (siding/roofing):

- Overall sentiment is mixed but often positive, with many customers praising professionalism, knowledge, and the quality of work when projects proceed.
- Pricing and budgeting: several reviews note the ability to work within limited budgets and financing options; some projects were paused or deferred to accommodate personal circumstances, with a willingness to extend timelines without a hard deadline in at least one case. A few customers mentioned concerns about getting multiple quotes or comparing prices.
- Scheduling and communication: several customers highlighted responsive staff (e.g., Katryna, Nate, Victoria) and thorough information from salespeople; others reported pushy sales approaches, difficulty obtaining timely copies of documents, and inconsistent follow-up.
- Work quality and process: customers frequently mention high-quality materials and professional installers; many projects involve subcontractors, which some reviewers view as standard but raise questions about warranty scope and accountability. There are specific notes about gutters not being protected or damaged during installation, with some willingness from the company to address these at their cost.
- Project outcomes: installations include roofs and windows, with some reviews praising exact estimates and no surprise fees; a few accounts mention additional improvements (e.g., mold considerations, custom window fabrication) and lengthy on-site discussions to plan the project.
- Customer service interactions: strong praise for knowledgeable, patient staff and clear explanations; however, some accounts describe language barriers or feeling pressured, affecting satisfaction.
- Risks and considerations: in at least one case, the project was impacted by external factors (Medicaid Estate Recovery) and the company offered a pause rather than cancellation. Several reviews advise verifying warranties, understanding subcontractor arrangements, and securing written quotes and documentation.

Practical takeaways for potential customers:
- Clarify whether installers are in-house or subcontracted and understand warranty implications.
- Confirm upfront the total cost, including any potential extra charges for gutters or other ancillary work.
- Request written quotes, loan/financing documents, and a clear project timeline; ask for regular updates during the process.
- Discuss how pauses or delays will be handled if personal circumstances change; understand how refunds or deposits are managed.
- Verify accessibility and language needs with the team to ensure clear communication throughout the project.