Wagner Roofing Co

- Overall, the feedback is mixed, with several reports focusing on reliability and communication concerns.

Negative experiences and practical details:
- Repeated no-shows and scheduling problems: two instances where samples were not delivered and a scheduled repair day with no crew or call to explain; customers had to initiate contact to get updates.
- Poor communication: multiple reviews describe slow or absent return calls, leaving customers in limbo regarding timing and next steps.
- Damage and unfulfilled repairs: at least one report of a window being broken by the crew, with the replacement still not completed after about three months; another report that shingles continued to blow off after the work.
- Questions about warranties: a claim that a warranty was offered but a service call was charged and produced little or no repair.
- Impact on transactions and timelines: delays that affected a home sale closing due to missed work and lack of timely updates; one instance cited a car accident as the cause for a missed day, yet no workers showed or called as promised afterward.
- Pattern across reviews: the issues cited (no-shows, delayed responses, and unaddressed damage) appear repeatedly in customer feedback.

Positive notes for context:
- A minority of reviews mention favorable experiences with a different Odessa-based roofing contractor, highlighting prompt, professional service, clear explanations, and competitive pricing; some comments describe the team as down-to-earth and approachable.

Practical takeaways for potential customers:
- If considering this contractor, verify scheduling reliability, expected response times, and a firm plan for any post-job warranties or repairs.
- Request written timelines and a clear process for handling damages, sample delivery, and any follow-up service.
- Consider obtaining multiple references and confirming concrete commitments before work begins.