Urban Exteriors, LLC

- Services and scope: The company provides roofing, siding repair, window trim replacement, decks, gutters, and painting; some projects involved hail damage repairs and addressing issues such as water intrusion.

- Timeliness and process: Multiple customers reported work completed on schedule or promptly; some jobs were finished quickly (e.g., a single afternoon for window trim and siding). Projects were described as smooth, with efficient communication and careful cleanup afterward.

- Quality and outcomes: Reviewers praised high-quality workmanship and long-lasting results; color matching was achieved for paint and siding; customers felt their homes were well-protected after completion. A 5-year labor warranty was noted, with some restrictions if ownership changes.

- Project management and communication: Abdalla, a project manager mentioned by several customers, was consistently praised for thorough explanations of materials, labor, and warranty, and for guiding customers through insurance processes and paperwork. Other staff were noted as knowledgeable and responsive.

- Customer care and professionalism: Crews were described as respectful, professional, and reliable, with customers feeling informed and supported throughout the process; several reviews highlighted going “above and beyond” and maintaining good communication.

- Safety and operating concerns: At least one review reported a negative incident involving a company vehicle (aggressive driving), highlighting a potential safety concern for potential customers to consider.

- Reputation and recommendations: The company has received recognitions such as the Gold Star of Excellence from REFERRED PROS Jefferson County Directory, and many reviewers stated they would hire again or highly recommend the company.

- Overall sentiment: Across reviews, customers generally expressed satisfaction with results, process ease, and customer service, though safety concerns regarding company vehicles were noted by a reviewer.