Upper Hand Roofing & Construction

Overall, customer experiences with Upper Hand Roofing are mixed but frequently positive. Many reviewers describe the company as professional, reliable, and efficient, with timely assessments (often same-day or within a week), clear and itemized estimates, honest pricing with no hidden fees, and thorough site cleanup. They report good communication throughout projects and timely completion, including a range of exterior work such as roof replacement, gutter repair, chimney work, siding and window replacement, and even small repairs. Several customers note positive interactions with specific staff (e.g., Kyle and Paula) and appreciate the ability to source difficult-to-match materials and to handle both larger jobs and smaller repairs with the same level of care. Pricing is described as reasonable, and quotes are typically quick and straightforward.

However, one review raises a serious concern: a long-term leak and mold issue four years after a roof replacement, with the customer alleging poor workmanship and follow-up. The reviewer claims the roof carried only a one-year warranty and that repair was not covered, along with difficulty obtaining subsequent communication from the company. This highlights the importance of clarifying warranty terms and post-installation service when considering them for siding or exterior work.