Turco Roofing

Summary of customer experiences with Turco Roofing (roofing services including insurance coordination):

- Overall sentiment is mixed, with many positive experiences alongside a few serious complaints.
- Positive themes:
- Staff: Glen and Michelle are frequently cited as professional, responsive, and helpful throughout the process.
- Communication and coordination: Customers appreciated clear updates and guidance, especially with insurance claims and scheduling.
- Quality and speed: Roof replacements are described as high quality, with some installations completed in one day; results and cleanup are often praised.
- Customer care: Several customers noted thorough follow-up, addressing concerns promptly, and leaving the site clean.
- Insurance support: The company is repeatedly mentioned as assisting with claims and navigating insurer requirements; several customers were satisfied with the overall claim process and final result.
- Negative themes:
- Communication gaps and delays: Some customers experienced difficulty reaching staff or delays in responses after initial contact.
- Warranty and post-install issues: A few reviews mention warranty disputes, old or unresolved leaks, or difficulties getting follow-up service after the work.
- Claims outcomes and accountability: There are incidents where claims were denied or not honored as expected, and at least one customer reported not receiving timely responses after several attempts.
- Administrative complications: One customer reported a lien related to labor charges and a lack of timely scheduling; another noted issues with not returning calls when trying to schedule.
- Practical details highlighted by customers:
- The process often involves assistance with insurance claims, with staff aiming to streamline the claim and installation steps.
- Installations are described as efficient, sometimes completed in a single day, with emphasis on professional setup and cleanup.
- Some customers reported additional concerns such as vent replacements or other add-ons being addressed as part of the project.
- Overall takeaway for potential customers:
- Turco Roofing is frequently recommended by satisfied clients for professional behavior, effective coordination with insurers, and quality workmanship, but potential buyers should be aware of occasional communication gaps and the possibility of warranty or post-installation follow-up challenges. Verifying contract terms, warranty coverage, and expected response times may help set clear expectations.