TrueRoof

- Overall, experiences are overwhelmingly positive, with customers describing the team as professional, knowledgeable, and highly communicative. Staff frequently cited include Matt and Roberto.
- Responsiveness and communication: rapid initial contact, quick on-site visits, and consistent updates throughout the project. Several reviews note overcommunication and clear explanations, including guidance on insurance interactions.
- Services provided: roofing replacement/repair, gutters and downspouts, gutter guards, and siding work. Some projects covered both the house and garage roofs; color selection (e.g., Malarkey shingles) was highlighted in at least one case.
- Scheduling and execution: on-site work often completed efficiently (e.g., roof work in a few hours, gutters installed the next day; some roofs and associated work finished in a single day). Crews described as punctual, courteous, and skilled, with thorough cleanup afterward.
- Insurance coordination: strong involvement with insurance processes—preparing documentation, securing approvals, and communicating with adjusters. Several customers noted they received favorable outcomes or full/major portions of costs covered.
- Quality and problem-solving: thorough inspections that sometimes avoided unnecessary expensive fixes; when issues were found (e.g., improper flashing from another contractor, nail pops, leaks, ice dams, chimney cap, birds in siding/overhang), the team addressed them with appropriate repairs and improvements.
- Value and trust: reviews emphasize fair pricing, straightforward quotes, and reliability—no surprises and consistent delivery from start to finish.
- Outcomes: many customers report high-quality workmanship, clean results, and installations that look and function well, with follow-up support if problems arise after installation.