Total Care Roof & Restoration

Overall, customer experiences with Total Care Roof and Restoration are largely positive, stressing professional workmanship, clear communication, and assistance with insurance claims. A minority noted scheduling reliability issues.

Key practical details:
- Communication: Customers reported being kept informed before, during, and after projects. Sales representatives (notably Jay, Payton, and Tyler Phillips) were described as knowledgeable and courteous; Amy and Patti were praised for their compassionate, thorough assistance.
- Insurance coordination: Several reviews highlight help with insurance claims and dealings with insurers; Amy Duckworth and Patti were specifically noted for coordinating with insurers and aiding appraisals.
- Work quality and cleanup: The roof installations and repairs were described as done correctly, efficiently, and with thorough post-job cleanup. One reviewer highlighted color matching (blue) as exact.
- Timelines and scheduling: Some reviewers experienced reschedules or delays (a few notes of late changes and plan cancellations). Others emphasized quick, efficient work and responsiveness after scheduling changes.
- Pricing: One reviewer characterized pricing as average; most did not raise pricing as a primary concern.
- Notable staff: Repeated mentions of Jay (sales/coordinator), Amy, Patti, Payton, Jaxon, Brett, and Tyler Phillips as knowledgeable and helpful; Erica is credited for admin support and professionalism.
- Overall sentiment: The majority would recommend the company, citing integrity, dedication, and reliable project progression; there are occasional concerns about appointment reliability.