AQ Roofing LLC
1304 Jones St, Little Rock, AR 72202, USA
Overall, customer experiences with Total Care Roof and Restoration are largely positive, stressing professional workmanship, clear communication, and assistance with insurance claims. A minority noted scheduling reliability issues.
Key practical details:
- Communication: Customers reported being kept informed before, during, and after projects. Sales representatives (notably Jay, Payton, and Tyler Phillips) were described as knowledgeable and courteous; Amy and Patti were praised for their compassionate, thorough assistance.
- Insurance coordination: Several reviews highlight help with insurance claims and dealings with insurers; Amy Duckworth and Patti were specifically noted for coordinating with insurers and aiding appraisals.
- Work quality and cleanup: The roof installations and repairs were described as done correctly, efficiently, and with thorough post-job cleanup. One reviewer highlighted color matching (blue) as exact.
- Timelines and scheduling: Some reviewers experienced reschedules or delays (a few notes of late changes and plan cancellations). Others emphasized quick, efficient work and responsiveness after scheduling changes.
- Pricing: One reviewer characterized pricing as average; most did not raise pricing as a primary concern.
- Notable staff: Repeated mentions of Jay (sales/coordinator), Amy, Patti, Payton, Jaxon, Brett, and Tyler Phillips as knowledgeable and helpful; Erica is credited for admin support and professionalism.
- Overall sentiment: The majority would recommend the company, citing integrity, dedication, and reliable project progression; there are occasional concerns about appointment reliability.
Excellent
Very quick and responsive
Constant cancellations of appointments / unreliable scheduling
Excellent
Prices seemed average; staff helped with insurance to maximize benefits.
1304 Jones St, Little Rock, AR 72202, USA
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1300 Westpark Dr #6, Little Rock, AR 72204, USA