Top Notch Roofing

- Overall, reviews are mixed: many customers report high satisfaction with Top Notch Roofing, while a few express strong dissatisfaction.
- Responsiveness and communication: several customers note prompt responses after storms, clear updates throughout the process, and proactive communication from office staff (notably DeeDee) and project leaders; a minority report slow or inconsistent communication or feeling ghosted.
- Service quality and workmanship: consistently praised for professional crews, thorough cleanup, and on-time installations. Several reviews highlight careful attention to weather risks (tarping, monitoring forecasts) and careful workmanship, with multiple mentions of high-quality results and attention to warranty requirements.
- Insurance and project scope: many customers report smooth interactions with insurance, including meetings with adjusters and assistance filing claims; several reviews reference accurate estimates and coordination to complete work under insurance guidelines.
- Staff and roles: frequently mentioned staff include Alan (project manager), Steven (general manager), Brandon, Clyde, and other crew members; customers cite honesty, professionalism, and helpful, non-pushy guidance.
- Certifications and product options: some customers note the company is a CertainTeed Shingle Master installer and appreciate product upgrades (e.g., ClimateFlex shingles) with corresponding warranties; others simply commend overall workmanship and materials.
- Pricing and quotes: most positive reviews cite fair or straightforward pricing and value; a few negative comments mention a roof-access fee (around $400) or perceptions of overcharging and unnecessary replacements, with one alleging scams and another blaming a former employee.
- Negative experiences: a small number of reviews claim misrepresentation, focusing only on money or not addressing the actual issue, or advise avoiding the company; one review attributes a negative experience to a former employee rather than current management.
- Recommendations: many customers would recommend Top Notch Roofing for new roofs, repairs, or gutters; others urge caution and due diligence, especially regarding pricing and scope of work.