Titan Restoration & Construction, Inc.

- Overall, customer feedback is mixed, with many positive reports of professionalism and quality workmanship, and several significant concerns centered on deposits, scheduling, and privacy.

- Deposit and refund issues:
- Example: a $40,000 deposit paid March 5, 2025 for a late-April start; as of August 25, no work had begun and a refund had not been issued.
- Customers report multiple attempts to obtain refunds via phone, email, and certified letters, with vague promises but little follow-through.
- Some reviews note no contract clauses allowing withholding of deposits, advising caution about paying deposits before work begins.

- Scheduling and communication:
- Multiple instances of no-call/no-show appointments.
- Some interactions describe the use of AI for scheduling or customer interaction, followed by difficulty reaching a live representative.
- Positive communications exist when specific staff (e.g., Brent, Chris Wolfe, Nelson) provide timely updates and clear information.

- Privacy and safety concerns:
- Allegations that personal information was shared with third parties (e.g., a Titan landscaping contact) without consent, followed by unsolicited contact; concerns about harassment and personal safety.

- Service quality and outcomes (varied across jobs):
- Positive experiences include effective leak detection and restoration, roof and gutter work, and termite-damage repairs, often with assistance navigating insurance claims.
- Several customers praise workmanship, timeliness, and professionalism, including specific praise for individual team members like Chris Wolfe, Malik, Nelson, and Brent.
- Some customers report quick, smooth projects (e.g., sunroom wood replacement, attic fan installations, garage/patio work) and willingness to reuse the company.
- Others highlight frustration with delays or inconsistent service, especially when work did not start or when contact was difficult.

- Practical takeaways for potential customers:
- Get a detailed, written scope of work, timeline, and payment schedule before paying deposits; confirm cancellation and refund terms.
- Verify licensing and insurance, and request references or written estimates with milestones.
- Establish a clear point of contact and preferred communication channel; confirm whether scheduling is handled by live staff or automated systems.
- Be cautious about sharing personal information and monitor for unsolicited outreach from affiliates or third parties.