Thompson Building Materials-Fontana

Summary of customer experiences:

- Overall, reviews are mixed. Some customers praise product availability and helpful staff, while others report poor service and slow responsiveness.

- Positive experiences:
- Fernando is frequently highlighted as helpful, friendly, communicative, and professional; able to locate back-ordered material and help projects stay on schedule.
- The store is described as having a wide selection, including materials not carried by Home Depot or Lowe’s; some customers view staff as knowledgeable.
- Bilingual cues (Tienda de materiales, Muy buena atencion) suggest availability of Spanish-language service.

- Negative experiences:
- Several complaints about customer service quality: desks lacking support, staff chatting among themselves, slow or unresponsive service, or rude behavior.
- Specific issues include long waits (e.g., someone waited 25 minutes with no one helping) and claims of unfavorable return policies (one reviewer said no returns).
- A few reviews label the service as unacceptable or the worst, indicating inconsistent reliability.

- Location and leadership notes:
- Mentions of Fontana and a Cherry Street location; positive remarks about leadership and relationship with contractors (referencing Kenny Thompson) in one review.

- Practical takeaways for potential customers:
- If you need specific materials or back-ordered items, coordinating with Fernando may improve chances of timely fulfillment.
- Verify the return policy before purchasing, as some customers report no-returns experiences.
- Be aware of potential wait times and variable service quality; consider calling ahead to check material availability or to arrange assistance, and inquire about language support if needed.