The Window Men Inc

Overall, experiences with The Window Men are mixed. Several customers report high-quality workmanship and professional behavior, while others describe scheduling, communication, and workmanship challenges that led to delays and remediation. The projects cited include window replacements, gutters, vinyl siding, and a porch-to-sun-room conversion, with timelines ranging from a few days to several weeks.

Key practical observations for potential customers:
- Project scope and results: Windows (including custom-fit replacements), gutters, vinyl siding, and room conversions are offered. Some jobs finished as “on time and on budget” with a positive final appearance; others required significant follow-up or rework to meet expectations.
- Timelines and delays: Quick installations are possible (e.g., 5–6 days for a multi-window job), but many projects experienced extended timelines (weeks rather than days) due to installer pace, coordination issues, or pandemic-related supply chain delays.
- Quality concerns and remediation: In some cases, initial workmanship was criticized and needed correction by a second installer; a few customers observed that quality issues were addressed only after considerable effort and multiple communications.
- Scheduling and communication: Repeated reports of scheduling difficulties, inconsistent note-taking, miscommunications about orders, no-shows, and slow responses. Some customers noted improvement after changes in staff or processes; others remained frustrated.
- Customer service and ownership: Reviews are split on staff interactions. Positive remarks highlight professionalism and courteous crews; negative anecdotes reference the owner or management as defensive or unresponsive in some cases.
- Costs and policies: One explicit detail is a $200 charge for a follow-up house call. Other cost mentions include quotes, routine budgeting, and some projects completing within budget, though some customers experienced order mistakes or missing items that affected the final cost.
- Consistency across jobs: While the company has delivered satisfactory results for some customers, others experienced significant variability in service quality and project handling across different jobs and crews.

Potential customers should seek a detailed written work plan with a clear timeline, confirm which crew members will be on site, verify material specifications and finish details (including interior finishing for window installations), and clarify follow-up service policies and any associated costs.