Tennessee Roofing & Siding

- Overall, experiences with Tennessee Roofing & Siding are mixed. Some customers reported positive, timely service and high-quality work across roofing, gutters, siding, and chimney removal, with projects often completed within a week and responsive, professional staff. Specific positive notes included quick evaluations, fair pricing, and repeated use for multiple properties (e.g., a house and a workshop). Staff frequently mentioned: Kelvin for siding repairs, Brittany for communication, and the owner, Lee Weeks, being involved in some cases. Several customers praised same-week scheduling, next-day repairs, and good overall value, including gutter guards and repairs after storms.

- Negative experiences were also reported. Several complaints centered on the owner, Lee Weeks, including an incident where a damaged car was left on a rental property driveway and attempts to rectify were ignored; multiple accounts of unreturned calls or texts, no-shows for estimates, and poor follow-up after projects. Other issues noted included debris and nails left in yards, ongoing leaks after repairs, and one case of a long-standing leak around a chimney not fixed despite multiple visits. A few customers described wasting vacation time waiting for estimates or services and expressed strong dissatisfaction with reliability and communication.

- Practical takeaways for potential customers:
- Confirm scheduling, on-site presence, and expected timelines in writing.
- Clarify who will be the point of contact for updates and how communication will be handled.
- Discuss cleanup responsibilities and disposal of debris/nails after work.
- Inquire about warranties, follow-up service, and handling of repairs if leaks or other issues persist.
- Request references from recent, similar projects and consider contacting them.
- Be aware that experiences can vary widely, with both strong positive outcomes and notable communication-related concerns.