TC Backer Construction

Overall, reviews portray TC Backer Construction as generally capable with strong project management and customer service, though there are notable negative examples and some variability in responsiveness.

- Work performed and efficiency: multiple reports describe full roof replacements (up to around 2,800 square feet) with gutters included, completed efficiently (often in a single day) and followed by thorough cleanup. Buyers note on-site practices such as tarping before work, magnet checks for nails, and debris removal.

- Responsiveness and scheduling: several customers praise prompt site visits, timely updates, and ongoing communication. However, there are accounts of delays, quotes not being provided after initial inquiries, or no-shows for appointments.

- Communication and transparency: reviewers frequently mention clear communication, including video before/after footage of roof work and explanations of repairs. Some customers appreciated help navigating insurance claims and settlement steps.

- Materials and stock: there are instances where shingles or materials were discontinued, but staff were able to locate sufficient stock or suitable substitutes to complete the job, sometimes ahead of holidays.

- Personnel and service quality: many reviewers single out individuals by name (e.g., Heath, Nick, Bobbie Pearson, Andrew Barron, Ken, Jonathan) for professionalism, attentiveness, and trustworthy guidance. Overall sentiment in these accounts is positive regarding the level of service and expertise.

- Value and pricing: several reviews indicate good value for the work performed and the outcome. Conversely, at least one reviewer felt the company was unresponsive or unhelpful after requesting a quote, implying variability in pricing discussions.

- Negative experiences: a small number of reviews describe adverse experiences, including a claim of discriminatory behavior regarding hiring, a no-show/no-communication incident for an appointment, and a report of a quote being inadequately followed up or poorly framed as affordability.

Practical takeaways for potential customers:
- Expect thorough roof work with clear on-site communication and optional video documentation.
- Be prepared to coordinate with the insurer; staff reported assistance with insurance processes.
- If material availability is a concern, confirm current stock and options, especially if preferred shingles are discontinued.
- Confirm written quotes and a realistic timeline, and ask for clear updates if scheduling or pricing changes occur.
- Consider requesting specific staff members you’d like to work with and verify appointment times to minimize no-shows or delays.