Suburban Construction Inc

- Suburban Construction is a long-standing provider of window, door, siding, and related services, with many customers returning for multiple projects over 25+ years. They offer a money-back guarantee on purchases and claim no-pressure estimates.

- Customer experiences commonly highlight high-quality craftsmanship, skilled and professional staff, and a well-appointed showroom. Installations are described as fast and tidy, with some jobs completed in a matter of days (e.g., 17 windows in two days).

- Aftercare and service responsiveness are repeatedly praised. Customers report prompt inspections, quick scheduling of repairs or adjustments, and follow-ups after purchases. Repairs and adjustments are sometimes provided at no charge, including minor window issues and door fit improvements.

- Specific positive anecdotes include a weather-related leak repair with no charge after an on-site inspection, and free replacement parts or repairs many years after purchase (e.g., a small window piece after 15 years).

- Pricing is viewed as competitive, with many customers citing value for money given the service level and guarantees. Some note that they are not the cheapest option, but the money-back guarantee and service quality justify the cost.

- A notable caution: at least one customer discovered the installation was performed by a subcontractor rather than Suburban directly, raising concerns about insurance, workers’ compensation, liability, and material handling. This led to distrust regarding liability and accountability, suggesting that potential customers verify who will perform the work and whether subcontractors are insured, and ensure materials are returned properly.

- Overall, experiences tend to be very positive regarding quality, service, and reliability, with a minority of concerns centered on subcontractor arrangements and insurance.