Sorensen Roofing & Restoration

Overall, the reviews show strong satisfaction with Sorensen Roofing and Restoration, with frequent praise for workmanship, staff, and responsiveness, alongside a few drawbacks related to communication and timing.

- Responsiveness and communication: Many customers report prompt responses and regular updates, with Brian and Lauri repeatedly mentioned as accessible and helpful. However, there are complaints about delays (e.g., an 8-week wait for a 2019 issue) and unsolicited marketing texts/calls; one reviewer noted illegitimate use of their phone number for marketing.

- Work quality and efficiency: Numerous accounts describe high-quality workmanship, efficient crews, and thorough site cleanup. Some jobs were completed in less than a day, and work was completed as quoted with attention to safety and detail.

- Staff and service: Brian Sorensen and Lauri are frequently singled out for going above and beyond, providing personalized guidance and ongoing support through the process. Several reviewers note ongoing relationships across multiple projects and recommend the company to others.

- Insurance and financial assistance: The team is praised for helping with insurance communication, providing proof of roof type, and guiding clients through insurance and financial aspects. Some customers report favorable outcomes, including refunds facilitated by the company.

- Materials and scope: Reviews mention roof replacements prompted by hail damage, the option for hail-proof shingles (class 3), and related work such as gutter installation. The company is described as honest and reliable in selecting and installing materials.

- Reliability and trust: Repeated endorsements claim honesty, professionalism, and trustworthiness; several customers have used Sorensen for multiple projects and referred friends and family.

- Practical considerations for prospective customers: Expect variable response times (some delays noted), potential for quick turnarounds on certain jobs, and proactive assistance with insurance processes. Be mindful of the noted marketing communications and verify contact preferences if concerned.