Solid Torrance Roofing

- Overall: Customer experiences with Solid Torrance Roofing in Torrance are consistently positive, focusing on clear communication, thorough workmanship, and responsive service across a range of exterior projects (roof replacements/repairs, gutters, chimneys, fascia, and related updates).

- Key process and communication details:
- Initial contact often leads to same- or next-day site visits, with owners or managers (notably Jacob, the owner) personally involved in estimates and ongoing site oversight.
- Projects typically begin with a detailed estimate that includes materials, warranties, and, in some cases, insurance considerations. Jacob frequently provides brochures and insurance information, and answers questions clearly.
- Project management is hands-on: Frederick or Jordan often supervise on-site, with daily progress updates and prompt responses to concerns. Cleanup and debris removal are emphasized.

- Staffing roles highlighted in reviews:
- Jacob: owner/lead estimator, often on-site; coordinates materials and warranty discussions; emphasizes transparency and post-project follow-up.
- Jordan: project manager, oversees crew, maintains client communication and schedule.
- Frederick: supervisor on several jobs, focused on quality and client satisfaction.
- Tristan: involved in hands-on repairs and quick response in urgent situations.

- Services and outcomes noted:
- Roof replacements and repairs (including leaky skylights and tricky penetrations), gutters, fascia, chimneys, and in one case, tile roofs and rain gutters.
- Positive results include thorough inspections, precise matching of materials (e.g., shingles), prompt leak fixes, and addressing underlying issues such as dry rot, termite damage, and ice dam problems.
- Some jobs were completed quickly (often within one day for smaller repairs) with attention to detail and safety (e.g., picking up nails, keeping the site neat).

- Pricing, value, and warranties:
- Pricing described as fair, reasonable, and competitive for the quality provided; some customers note paying a bit more upfront for higher quality materials and workmanship.
- Warranties are discussed and honored; customers are reminded of post-install inspections they can request.
- Several reviews emphasize transparency and avoidance of high-pressure sales.

- Insurance and aftercare:
- Several customers report advocacy with insurance companies to maximize benefits and coverage.
- The company is noted for following through on warranty claims and, in some cases, replacing components (e.g., gutters) at no extra cost years after installation.

- Customer experience and culture:
- Reputations for honesty, professionalism, and a family-business atmosphere.
- Communications are described as clear, courteous, and non-pushy; emphasis on keeping homeowners informed and comfortable with decisions.
- Neighbors and referrals frequently mentioned positively, with multiple clients expressing willingness to reuse Solid Torrance Roofing for future needs.