Soderburg

Overall impression: Experiences with Soderburg Roofing are mixed but frequently positive for project management, communication, and coordination with insurers, with a small number of reports highlighting warranty and follow‑through concerns.

What customers liked
- Key contacts like Richard Colcas, Matthew, Jay, Jack, and Kalynn were repeatedly praised for responsiveness, thorough communication, and handling of the process.
- Strong insurance coordination: several reviewers noted that the team advocated with insurers, explained the process, and helped move claims forward, sometimes saving customers time and hassle.
- Timely and professional work: many projects were completed promptly with attention to quality and a tidy job site; some reviews mentioned easy, low‑pressure experiences and high satisfaction with the final results.
- Competitive pricing and product choices: multiple customers cited lower costs than competitors and noted good material choices, with some reporting additional benefits such as insurance-related savings.
- Additional reliability: there were references to quick follow‑ups for repairs, and referrals for related services (e.g., painting) when needed.

What customers reported less positively
- Warranty disputes and follow‑through: at least one customer claimed warranty issues were not honored, with extensive timeline problems and lack of communication from the company; subsequent updates described ongoing difficulties and no contact from the company.
- Communication gaps in some cases: while many reviews highlighted strong communication, a few noted delays, unreturned messages, or perceived inconsistency in responsiveness during problems or after the project.
- Cleanup and post‑installation issues: a couple of reviews mentioned room for improvement in site cleanup or addressing minor post‑installation problems, though many customers still reported satisfactory resolutions.

Practical takeaways for potential customers
- If insurance involvement is expected, Soderburg often takes an assertive role in coordinating with insurers and explaining the process; verify who will be your primary point of contact and confirm expectations for timelines.
- Clarify warranty coverage and how post‑installation issues will be handled, including response times and cleanup standards.
- Compare pricing and material options with other providers, but also confirm what is included in the price and any potential post‑installation costs.
- Consider asking for references or to speak with a previous customer with a similar project to gauge how well the company manages the insurance process and warranty support in the long term.