Silverbow Roofing INC

- Overall mix of experiences: Multiple customers describe Silverbow Roofing as professional, reliable, and communicative with quality workmanship and fair pricing. However, a notable subset reports negative experiences including pricing disputes, refunds not offered, and aggressive behavior from the owner.

- Positive details frequently cited: prompt response and on-site assessment, timely project completion, courteous and professional crews, thorough cleanup (including nails), strong communication and scheduling, work on historic properties, willingness to discuss options and payment arrangements, and warranties (e.g., 30-year roof warranty, 10-year gutter warranty) with clear final invoices that matched estimates.

- Siding/roofing scope and outcomes: Clients praise successful roof and siding projects, with reference to multiple jobs for the same customers, color confirmation steps, and options that accommodate customer preferences. Several reviews specifically note high-quality results and improvements to curb appeal.

- Notable negative experiences and concerns: Some customers report using non-approved plans or incorrect plans leading to higher final costs, and requests for corrections were not accommodated. There are accounts of refunds being refused. A few reviews mention aggressive or rude behavior by the owner. Other serious issues include a crew memberal misconduct (urinating in driveway) and property damage (smashed windshield) with repair costs borne by the company, nails and debris left in yards, and a long-standing gutter problem with no response for years.

- Practical considerations for potential customers:
- Obtain a written scope of work, timeline, and final price; verify what is included (and excluded) and how changes are priced.
- Confirm warranties and the process for post-install issues or repairs.
- Ensure clear expectations for site cleanup and debris removal, and who handles any damages or incidental incidents.
- Check references, especially for projects similar in scope (historic properties, multiple concurrent projects).
- Be aware that a few customers have faced communication gaps or unresolved post-project issues; establish a single point of contact and a post-install follow-up plan in writing.