SIDE BY SIDE HOME IMPROVEMENTS INC

Overall, experiences with the siding/roofing company are mixed, with several positive reports alongside serious negative incidents and warnings.

Positive experiences and practical details:
- Descriptions of a growing company with experience, suggesting good materials and sales guidance from start to finish.
- Some customers mention quick installations for windows and roofs, and satisfactory results for air conditioning installations.
- Financing options are noted as reasonable, including zero-interest terms.
- Warranties are mentioned in some cases (e.g., roof guarantees such as 50-year material warranty and 25-year labor) and specific staff (Alejandro Sulbarán) are praised as helpful and informative.
- Multiple customers indicate they would recommend the company overall.

Negative experiences and practical concerns:
- A severe case reports an unfinished roof with major delays (only about 30% of shingles installed after weeks) and ongoing inaction, plus post-installation issues (satellite TV and solar panels disconnected) and long delays.
- Licensing concerns: one account states the contractor license was suspended, suggesting potential legal or regulatory issues during work.
- Communication problems: frequent unresponsiveness, evasive behavior, lack of written correspondence, and delays without explanations.
- Property damage: at least one instance where work allegedly caused water intrusion, with no timely repair and claims of inexperienced labor.
- Inconsistent outcomes: some projects are completed satisfactorily, while others become extended problems lasting months.

Practical guidance for potential customers:
- Verify current licensing status and check multiple customer references before hiring.
- Obtain written project timelines, scope of work, and accountability details, including a clear point of contact.
- Confirm warranties and financing terms in writing and understand what is covered and for how long.
- Be aware that experiences can vary widely by project and staff, and consider scheduling clear milestones to monitor progress.